The design process began by deeply understanding the challenges faced by caregivers in pain assessment. PainChek® aimed to address three critical pain management issues:
- Identifying pain when it is not obvious.
- Quantifying pain severity when it is visible.
- Monitoring treatment effectiveness to optimise care.
We collaborated with stakeholders, including caregivers, clinicians, and AI experts, to map the current pain assessment workflow and its pain points. We conducted user interviews and reviewed clinical research, including Dr. Paul Ekman’s findings on facial expressions and pain, to understand how technology could augment human decision-making.
Key insights:
- Accessibility: The tool needed to accommodate users with varying tech skills.
- Reliability: Data accuracy and compliance with regulatory standards were non-negotiable.
- Versatility: The app had to support both AI-driven and manual assessments to cater to diverse caregiving scenarios.
Here are some initial wireframes: